The study aims to compare two social design concepts that take place in Taipei and Berlin by the case study. The first case focus on the technology applied in the solution, the historical area located in Taipei, it used AR, chatbot, and web VR to let the users in-depth experience of the background story. On the other hand, Berlin’s case was done under design oriented, it follows user-center design to define the problem and focus on the user experience, finally comes up with a conceptual App, these cases we chose are both based on the concept of increasing the connectivity between people and regions. This study follows the process of action research, and the innovation model proposed by IDEO was used to analysis these two cases, it has three essential perspectives, “Feasibility”, “Desirability” and “Viability”. This research is currently in the process, but we expect the result could improve the practice of social design in public spaces, as the conclusion, we found out that it needs not only balance integration of technology and design content but also include a business field to make the service system more complete.
Keywords: Social Design, Action Research, Innovation Model, Interdisciplinary